Refund Policy

Draft – to be reviewed by counsel before launch. Last updated October 26, 2026.

• 14-day refund on your first payment. If Storelight isn't right for you, ask for a full refund within 14 days of your first payment — no questions asked.
• Renewals are generally not refunded, but you can cancel any time and keep access until the end of the paid period.
• Annual plans: if you cancel within 14 days of an annual renewal, you can request a refund for that renewal.
• Service problems: if a significant outage on our side prevented you from using Storelight, contact us and we will make it right.

Payments and refunds are processed by Paddle.com, our Merchant of Record. To request a refund, email support@storelight.app or reply to your Paddle receipt. Refunds go back to the original payment method.